Welcome to lspace Bikinis Shop! We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries to ensure a smooth and enjoyable shopping experience.
Product Questions
1. What types of products do you offer?
We specialize in stylish swimwear and accessories, including bikinis (tops and bottoms), activewear, cover-ups, dresses, bags, beauty items, and beach essentials. Our collections feature trendy and classic designs to suit various tastes.
2. Are your products suitable for active lifestyles?
Yes! Our ACTIVE and ACTIVE ACCESSORIES lines are designed for vibrant, on-the-go individuals who need comfortable and functional swimwear and clothing for activities like beach sports or fitness.
3. How do I choose the right size for bikinis?
We recommend referring to our size guide available on product pages. If you need assistance, contact our support at [email protected] for personalized help.
Shipping and Delivery
1. Where do you ship to?
We ship globally to most regions, excluding Asia and some remote areas due to logistical constraints. Our carriers include DHL, FedEx, and EMS for reliable delivery.
2. What are the shipping options and costs?
We offer two options: Standard Shipping via DHL or FedEx for $12.95, taking 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, taking 15-25 days after dispatch. Order processing takes 1-2 business days.
3. Can I track my order?
Yes! Once your order is dispatched, you’ll receive tracking information via email to monitor your package every step of the way.
Returns and Exchanges
1. What is your return policy?
We offer a hassle-free return within 15 days of receiving your order. Items must be unworn and in original condition. Contact us at [email protected] to initiate a return.
2. How do I process a return?
Email our support team with your order details. We’ll guide you through the process and provide a return authorization if applicable.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data and ensure safe shopping.
Account and Support
1. How can I contact customer support?
Reach us at [email protected] for any questions or issues. We’re here to help!
2. Do I need an account to shop?
No, you can checkout as a guest, but creating an account allows you to track orders and save preferences for faster shopping.
Thank you for choosing lspace Bikinis Shop! We’re dedicated to bringing you quality products and excellent service. If you have more questions, don’t hesitate to contact us.